Another wedding business owner who I know received a bride's information from the contact form on her website. It was for a New Year's wedding. Since the business owner was going to be out of town, she wrote back to the bride and said this:
I am sorry, but we will be closed on New Years Day and out of town as well.
Perfectly normal, right? So imagine her surprise when the bride wrote back with this response:
First, thank you for emailing me, as now I know who NOT to use in the future. Second and most important, I feel you have made a poor choice by assuming that I needed your business to deliver the day of my wedding. I was perfectly willing to have them delivered a day early OR even to pick them up myself. I really am disappointed in your shop especially since you all claim to be highly rated in Richmond. I can tell you this, I will never use your company.
I have already told others how poor your customer service us. Not only have you lost me as a customer, who was willing to spend at least $500 or more now and who knows how much later for other events, but also you are going to lose my sister, who just got engaged. I'll be sure to tell her to not use your services for her wedding either.
I do so hope you all enjoy your New Years Day off and your trip out of town.
??????? Wow! Who would EVER assume that the bride would want you to deliver the product on the actual day of the wedding! How rude!
So that was bizarre...I told the business owner that she should be happy that she dodged that bullet.
Kara Buntin owns A Cake To Remember LLC, custom wedding cakes in Richmond VA