When The Customer Leaves Out A Few Details

I've been writing about weird letters we've received from clients, and I'd be willing to bet that everyone has received some like these. The client just forgets to add some minor details... I've reproduced these in their entirety, nothing is missing:

"How much is a three-layered cake?"

Will that be three layers or three tiers? for 40 people or 400?

"I need a birthday cake for my husband. How much will that be?"

Depends if you want it just for your husband, or if you're having guests at the party too.

"How much is a boat cake."

Do you want a 3-D pirate ship with working rigging, or a sheet cake with a drawing of a rowboat on it?

"Do you make exotic cakes?"

Do you mean exotic like flavored with tropical fruit, or did you misspell "erotic"?


Then my favorite, which one of my friends received:

"chocolate cake."

That's all that it said...Mysterious!

I think that the most frustrating thing is when I get an email that's missing some pertinent piece of information, like the wedding date. When I write back the client will respond with everything BUT the information I asked for. For some reason it usually takes about ten tries before I can drag it out of them. This seems to happen much more frequently than it should.

What kind of lacking-the-information emails do you get? I know that everyone receives these, it can't just be me!



 Kara Buntin owns A Cake To Remember LLC in Richmond VA, and cake supplies online at www.acaketoremember.com and www.acaketoremember.etsy.com