Monday, June 11, 2012

When Do You Ignore Your Contract?

The contract is there to protect everyone, and to protect the cake (all the clauses about outdoor cake conditions come to mind.)

For the most part, contracts are used to clarify expectations, and should be adhered to all the time. But then life can hand you a nasty turn of events.

In general, there are a couple of reasons why I would tell a bride "don't worry about what the contract says, we can work it out." One of those would be a death or an illness in the family that makes it necessary to alter the wedding plans.

There's no reason to be a jerk and add insult to injury. Additionally, the profit margin on cakes isn't so high that I can't afford to try to help in cases where someone is in that position. If a bride told me, as one recently did, that a family member has just been diagnosed with an illness that is going to make it necessary to change the wedding plans, then there are some things that are more important than a contract.

On the other hand, cancelling the wedding itself isn't usually enough to make me return deposits. That depends on the situation.

What kinds of situations would make you willing to cancel a contract, or refund deposits?

Kara Buntin owns A Cake To Remember LLC, custom wedding cakes in Richmond VA


SweetThingsTO said...

Yes, there are definitely exceptions. Way back... I once planned to get married in Belize, but the 24 hrs leading up, we decided not to do it. We were sure it wasn't going to work by the time we were on the last airplane ride there. We got to the resort, re-booked flights back home for the next day and surprisingly the resort gave us all our money back. We didn't even ask, but it meant so much to me. So, in general, if I can make someone's situation better - then I will.

Kara Buntin said...

If you can, there's no reason to add insult to injury!

Ultimate Cake said...

Three weeks ago I had a bride who died on the operating table during emergency surgery the day before the wedding. Contract null and void - full refund and the cake was dismantled and delivered to the homeless shelter.

Kara Buntin said...

Good Lord, yeah, that would be a time to give a full refund!